Some body claiming are a period Warner Cable specialist try spilling techniques on Reddit.
Energy Warner Cable, the second-largest supplier of TV and websites in the United States, informed Quartz it is looking at the listings. “We’re unable to examine if this people is actually a current or former worker,” a spokesman said.
Reddit consumer cableguy_the begun an “Ask me personally such a thing” (AMA) bond, publishing photos of their ID badge and uniform as proposed proof of his job. Their answers to the concerns arriving are incredibly candid. Below are a few highlights (typos preserved).
On Comcast’s pending purchase period Warner cable tv:
We desire the merger because the current class in charge is the worst in current background. Many getting fired considering impossible metrics. All of the energy happens to be fond of customer service reps and removed through the people that really visit the houses and correct troubles . It’s chaos therefore the company is being run like crap IMHO [in my personal humble thoughts].
In the stress between gurus and customer support representatives:
Yea support service reps and specialists become combating a war that nobody sees. We dislike them, they hate us. They tell clients the problem is the gear when it rarely try. We inform subscribers just to dismiss what the guy in the telephone says because chances are high great, he’s never wired a property, strung a drop or repaired wire.
On what’s truly wrong along with your link:
Don’t believe 50% of precisely what the associate on the mobile lets you know. Simply schedule the tech. Let your function. He’s finished this earlier. The rep simply suggestions cell phones. It’s hardly ever the equipment evoking the problem.
About key for you to get best support:
Whenever a tech shows up ,ask for their supervisors quantity. Simply tell him it’s just not burning him but to escalate something. He could call his sup to be sure their cool but which will help.
On what’s preventing faster net grab rates:
Truly, fundamental analog cable. It will require upwards sooo a lot bandwidth . 1 route per volume vs connecting several frequencies to deliver 8 channels for a downstream and 4 for an upstream . Once we run 100per cent digital tv.. online will receive quicker. Furthermore congestion. If you’re around a college it is the worst . Granny might use this lady 15 meg for email and searching but young Johnny school kid sucks in the bandwidth in your neighborhood making use of netflix and torrenting and gaming. However they pay alike. IMHO what might correct this is capping facts and giving every person uncapped rate.
On exactly why splitting the wire relationship is actually an awful idea:
Installing a splitter just to attenuate the sign is actually dumb we even have factors labeled as attenuators that do this without including unneeded splitter. However it is correct that excessively alert is equally as worst as insufficient we phone that distortion
On whether this Reddit AMA will definitely cost your their tasks:
I might end up being fired based on who captures me personally. I might buy an added bonus their so very hard to tell because of the ways this company is https://datingmentor.org/militarycupid-review/ organized.
As to how Wi-Fi signals are unreliable, and that can feel vanquished by gates and wall space:
Indeed most evident. Plaster walls specifically.Solid material gates, being in a basements as soon as the router is on the second floors or the other way around. Wifi are a fickle monster.
In your “broken” cable tv modem:
Yea we hear this alot. I might state in certain season I would state 5percent associated with the modems We switched had been really faulty. We manage plenty of canine and pony program and simply exchange it in any event. The problem is almost always perhaps not equipment relating. Modems either perform or they don’t. There can be very small around. They have been quite simple systems. You will find tv show consumers using my own personal laptop every little thing employed just fine, next change returning to their particular devices and everything would go to shit. They still require a unique modem..Its insanity.