Individuals declaring to get a period of time Warner wire specialist is actually spilling strategy on Reddit.
Times Warner wire, the second-largest carrier of TV and internet service in the us, told Quartz that it’s considering the listings. “We’re unable to confirm if this individual is truly a https://i.vimeocdn.com/video/721194766_640.jpg” alt=”Killeen escort reviews”> current or former employee,” a spokesman stated.
Reddit consumer cableguy_the started an “Ask me personally things” (AMA) bond, publishing photographs of their ID badge and uniform as purported evidence of his work. His answers to the issues to arrive are really candid. Listed below are some highlights (typos protected).
On Comcast’s pending exchange of Time Warner wire:
We wish the merger since the existing class in charge could be the worst in latest record. Many people obtaining discharged as a result of impossible metrics. All the power happens to be provided to support service representatives and stripped from individuals who in fact check out the houses and correct dilemmas . It’s chaos therefore the team is operated like shit IMHO [in my very humble advice].
Regarding the pressure between experts and customer care associates:
Yea support service staff and specialists become combating a war that not one person views. We hate all of them, they dislike us. They determine clients the problem is the equipment with regards to hardly ever is actually. We determine consumers just to dismiss what the chap regarding cellphone says because it’s likely that very good, they have never wired a property, installed a drop or fixed cable tv.
On what’s truly wrong together with your hookup:
Don’t believe 50per cent of just what rep on the cell tells you. Simply arrange the technical. Let him function. He’s complete this earlier. The associate just answers cell phones. it is hardly ever the gear resulting in the problems.
About information to getting better assistance:
When a technology arrives ,ask for his superiors amounts. Tell him it isn’t to lose him but to escalate a problem. He could phone their sup to ensure their cool but that can help.
On what’s preventing faster internet get speeds:
Really, standard analog wire. It will take upwards sooo much data transfer . 1 station per volume vs bonding multiple wavelengths to supply 8 channels for a downstream and 4 for an upstream . As we go 100% electronic tv.. online get more quickly. Furthermore obstruction. If you’re around a college it is the worst . Grandmother might use this lady 15 meg for mail and scanning but young Johnny college child sucks up the bandwidth in the region using netflix and torrenting and games. But they spend similar. IMHO what would fix this can be capping information and giving anyone uncapped performance.
On exactly why splitting your cable relationship are an awful idea:
Investing in a splitter to simply attenuate the signal is truly dumb we actually have affairs also known as attenuators which do this without adding unnecessary splitter. But it is correct that way too much indication is equally as terrible as not enough we contact that distortion
On whether this Reddit AMA will definitely cost your their job:
I would end up being fired depending on exactly who captures myself. I would buy an added bonus its so very hard to tell using means this business is organized.
How Wi-Fi signals tend to be unreliable, and will end up being vanquished by doorways and wall space:
Certainly most evident. Plaster walls especially.Solid lumber doorways, staying in a basements as soon as the router is found on the 2nd floors or the other way around. Wi-fi was a fickle monster.
On your own “broken” wire modem:
Yea we discover this a large amount. I might say in certain 12 months I would state 5% of the modems We swapped happened to be really faulty. We do some puppy and pony tv show and just change it in any event. The problem is typically maybe not devices appropriate. Modems either services or they don’t. There can be very small around. These are generally very easy devices. I have program clients utilizing my notebook every little thing employed alright, then turn to her machines and every thing goes toward shit. They nevertheless need a unique modem..Its insanity.